15 Oct, 2012
Qantas business class customers to get a better nights sleep
Qantas has announced a number of enhancements to its international Business service to help customers get a better night’s sleep.
The enhancements will be introduced progressively across our international network from mid November 2012 and will be available on all services with night sectors onboard Qantas A380, B747 and A330 aircraft.
The new product and service offering includes:
- A new Duvet Sleep Service, which will offer customers a mattress, duvet, and a special T2 wellbeing tea blend designed to encourage sleep. Cabin Crew will provide a turndown service when customers are ready to sleep. On shorter night flights between Australia and Asia, Qantas will introduce an express breakfast option to maximize customers sleep time.
- Exclusive new Business amenity kits designed by Kate Spade and Jack Spade. With distinct designs for male and female customers, the kits feature a selection of luxury Malin+Goetz skin care products, as well as modern comfort items, including an eyemask, ear plugs, socks and an environmentally friendly biodegradable toothbrush with Colgate toothpaste.
- An online meal selection service, Select on Q-Eat, is currently being trialed on services from Los Angeles to Australia. This enables customers to pre-select their meals from a wider menu, and specify when they would like to dine, 72 to 24 hours prior to departure. Customers can also advise if they would like to skip the supper service, so cabin crew know they want to go to sleep straightaway. This follows Qantas’ announcement that it will offer a door-to-door chauffeur service to Business and First customers on long haul flights over 12 hours, from April 2013, in connection with its proposed partnership with Emirates. The Qantas-Emirates partnership remains subject to regulatory approval.
These new products are set to enhance Qantas’ premium international Business offering that currently includes award winning Mark Newson designed Skybeds, priority check-in, Neil Perry designed menu options, and an inflight entertainment system featuring a 10.4 inch touch screen, noise cancelling headsets and over 500 entertainment options.
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