We understand this is an important step in your career and we encourage you to ask questions – we love answering them. We have compiled our most commonly asked questions below, and if you don’t see your question listed, we invite you to download an Info Pack or get in contact.
Agency Owner / Manager FAQs
It’s the perfect solution to being tied down to long hours, late nights and weekends with little or no rewards. If commission cuts and rising operating costs are taking their toll, and you spend more time on back office admin than client service, find out why others who were in your situation and have joined us say they wish they’d done it years ago. You can:
- Reduce stress, knowing you have full access to the MTA Support Team 24/7
- Be more competitive with our big agency buying power, global affiliations and exclusive deals
- Have more choice with the suppliers you want to book
- Have access to a huge number of study tours/agent famils
Leisure Travel Agents FAQs
MTA accesses corporate fares, private fares, WOMOs, cruise nett fares and wholesale airfares via self-plate and national ticket consolidation. Talk to us about your special requirements… we handle celebrity and entertainment travel and also freight.
Our association with American Express means card members can use Membership Rewards points to put towards flights, hotels, packages, cars and tours.
MTA is a select number of (invitation only) Virtuoso Luxury Travel Network. As an MTA – Mobile Travel Agent you automatically become a member too. You’re able to offer your clients unique and rare travel opportunities and exclusive amenities not otherwise available. These may include complimentary room upgrades at booking, early check in or late check out, preferred rates, airside customs transfers, special dining experiences, exclusive shore excursions when cruising, onboard ship receptions, custom itineraries and local concierge services from over 1000 of the world’s best travel providers and destinations. (By the way, our MTA private social network group also lets you ask advice from over 400 of your colleagues what’s hot in terms of shopping, restaurants, travel tips and more so your special clients will always be up with the latest.)
Corporate Agents FAQs
It’s impossible to list all the benefits, but we’ve highlighted some of them for you. To learn more about what MTA – Mobile Travel Agents can do for you and your corporate customers contact us today. You can be assured by joining MTA, you’ll enhance your clients’ experience and keep them coming back for more.
- Competitive corporate and private fares with a range of major airlines.
- Corporate hotel programs with content that includes best available rate or better, last room availability, and many offering additional amenities at no extra cost to the client.
- Our Virtuoso affiliation gives your travellers the “Best of the Best” in hotels and resorts, plus access to value-added amenities at no extra cost, VIP experiences and products worldwide.
- Through our invitation only memberships; Virtuoso, Belmond Bellini Club, Mandarin Oriental Fan Club, The Peninsula PenClub, Hyatt Privé, Shangri La ‘The Luxury Circle’, IHG Luxury and Lifestyle, Marriott Stars and Luminous – you have the ability to deliver premium products that will add value to your client’s stay.
- Access to preferred partner car rental rates, insurance, visa services and country guides.
- Our association with American Express means card members can use Membership Rewards points to pay for travel bookings.
- A Client Management System that will help you manage your corporate accounts, their travellers and corporate reporting if required.
- A Corporate Booking Tool for corporate companies who require the ability to book and manage their own travel, within the parameters of their travel policy.
- Access to corporate templates to assist you with your corporate business meetings, marketing, and building your corporate business. These have been designed for both new or existing corporate clients.
- Assistance with presenting corporate proposals to win new business.
- Access to our Corporate Manager who can assist you with advice, ideas, information, corporate documents, products, reporting and support tools
- Plus, much more including all the ticketing and support benefits we offer all our MTA – Mobile Travel Agents (see other FAQs).
Financial & Administration FAQs
Our agreement is compliant with the Franchising Code of Conduct to provide all MTA Members complete peace of mind. The term of the agreement is five years, however after the first twelve months you are free to give one months’ notice. We have some consultants who’ve been with us for more than 20 years and we know you’ll be happy, so we don’t feel the need to tie you into long-term or restrictive contracts.
There’s no additional cost. MTA provides professional indemnity insurance for all members and you’re protected under our policy.
Yes, you’ll need an ABN number and register for GST. This is very easy to obtain and can be done online. MTA is even registered with the ATO as a BAS agent and can do your quarterly Business Activity Statement (BAS) reporting for you if you choose.
All of the administration is transparent and handled for you by the MTA office. MTA always offers the very best overall proposition for mobile travel agents and strives to free your time from administrative work so that you can focus on your clients and product knowledge. We’re structured to offer you and your clients the significant benefits of our strong respected affiliations, with no additional or hidden costs. Arguably, MTA boasts the highest client satisfaction and real commission yield in the model. One of our Business Development Managers would be happy to run through the details with you – get in touch today!
When you sell $50,000 in gross commission in 12 months, there are no ongoing costs. Below that level, there’s a small account maintenance cost of $150/month +GST.
We understand that time is money and your personal cash flow is important to you. Commission on your bookings is paid after each ‘trip file’ is closed and we pay commission twice each month. We don’t wait for travel to be completed or even commenced.
There’s no pressure from us – you don’t need to reach any specific targets or KPI’s. You are ‘your own boss’ and are able to set your own goals. But we’re always happy to help you achieve your best.
MTA is a founding member of the AFTA Travel Accreditation Scheme (ATAS) which is now the mark of industry quality. This scheme requires agencies to meet certain criteria before being awarded accreditation. MTA meets all costs for participation and there is no cost to you. The criteria comprises:
- Meeting the definition of a “Travel Intermediary”.
- Abiding by the Charter and Code of Conduct.
- Adhering to Australian Consumer Law.
- Meeting annual compliance obligations.
- Having Commercial Safeguards.
- Maintaining and improving Workforce Development.
- Handling complaints consistently.
- Paying annual participation fees.
Keeping our mobile travel agents updated and informed on the latest travel industry news, deals, product, industry trends, sales and marketing is exceptionally important to us. We provide you with all of the educational tools and knowledge you need so that you are adequately equipped to provide the best service possible to your clients. In fact, our belief in providing and assisting our mobile travel agents with key travel knowledge is so strong, we employ a national Training Manager to facilitate the variety of training options available to you.
Our MTA Professional Plus program is our commitment to travel industry professionalism. A self-paced online accreditation program allows our Advisors to gain accreditation across nine core pathways divided into three levels. Pathways include cruise, land product, luxury, social media, marketing and professional development.
We arrange regular face to face product updates with suppliers, as well as regional training days that include peer to peer and professional development sessions, to keep you up to date on industry trends, products, systems, sales and marketing.
Our Welcome Training for new mobile travel agents is held monthly in our Head office training facility on the Gold Coast. This training covers our Virtual Office systems and processes and gives you a chance to connect with the support team and your peers. Refresher training is also available for MTA Advisors who have been with us for a while and want to make sure they have the latest system knowledge.
Our MTA National Conference is yet another opportunity for you to learn from motivational speakers, your peers and industry leaders and our monthly ‘MTA Matters’ newsletter will keep you up to date on what’s happening in the wider MTA network.
Virtuoso Travel Week is a fun yet informative event held every year in Las Vegas. Exclusively for Virtuoso members from around the globe, it’s a rare chance for our Advisors to meet the General Managers of high-end hotels and to network with key personnel from the top cruise lines, on sites, tour operators and more to set you up in securing the best value and experiences for your clients.
In addition, you can learn from your peers 24/7 as part of our closed social networking group. You’ll be plugged into a team of travel professionals to get first hand, up-to-date travel reports and tips on hotels, destinations wholesalers and a whole lot more.
MTA is a key collaborator in promoting and accessing airfare training. You will receive regular airfare updates and access to the latest webinars from our airline partners, giving you first hand training and knowledge. In addition to this, you are invited to regular airfare training sessions in major cities or at our head office on the Gold Coast.
We believe there’s nothing better than first-hand experience when it comes to recommending the best travel destinations to your clients. That’s why we have worked with our supplier partners to send over 150 MTA advisors on study tours in the last year. MTA has access to many fabulous up market and premium study tours, some of them you can even take a partner or guest. We also run MTA exclusive study tours for our advisors or if you prefer self-educationals we have access to some very attractive agent rates for you, your partner and your family.
Ticketing & Support FAQs
MTA has its own in-house ticketing team and can issue all tickets and then enter them into the back office system for you. We also offer you access to SmartTickets, an industry leading online ticketing platform that enables you to issue your own tickets at any time of the day or night.
For airline ticket not able to be issued/reissued online, we have our own MTA in-house ticketing team to assist you. We do not charge fees for issuing a ticket and we look after all reissues and revalidations of tickets at no extra cost to you meaning more dollars in your pocket.
Our MTA Support Office offers 24/7 all year-round emergency ticketing facilities for you to access and it’s all included as being part of MTA – there is no additional fees for accessing this service.
As an MTA – Mobile Travel Agent, you have access to our experienced Assistance team who will look after your clients as if they were their own giving you peace of mind while you’re away. If your clients need to make a new booking in your absence, we’ll make that booking on your behalf and you’ll still receive your full commission.
You’re never alone when you join MTA. We encourage you to be in contact with the Support Office and we have an online private social network for you to chat and work with your colleagues in real time. You’re always informed and up-to-date with the latest advice, product information, reports, educationals, videos and more. This network connects you with MTA – Mobile Travel Agents right around Australia, to share information and ask as many questions as you like – just as if you were in an office. It’s an online community. We also arrange regular training sessions in the main centres and bi-annual company conferences where MTAs from right across the country get together – like a giant family reunion!
You have all the control when it comes to making your client’s bookings, the bookings are made via MTA’s systems – just like in any other travel agency. The difference with MTA, compared to a ‘traditional’ travel agency, is that you have access to a back office support team who are there to assist you. They take care of supplier reconciliations and payments, back office details and processing of tickets and accounts, leaving more time for you to focus on creating amazing experiences for your clients. It’s a tried and proven system that has worked successfully for us for 20 years. You’ll have time to focus on yourself, your clients, your family and of course on growing your business.
MTA has developed software that is specifically designed to connect you with the support office, all systems and your client database. Our systems dramatically cut down on your non-income producing time. Existing MTA – Mobile Travel Agents have told us they are saving between 50% and 70% of their valuable time through the total booking process. It’s simple to learn and use, and constantly evolves and improves.
No, you’ll have a choice of all three GDS systems – Amadeus, Travelport/Galileo or Sabre.
You can access your GDS and MTA’s Virtual Office anywhere, anytime you have access to the internet. Your GDS can be accessed from your PC or MAC, your tablet or your smartphone.
MTA provides a 24/7 IT Help Desk to support all our MTA – Mobile Travel Agents. Our team are very efficient and are here to help you.
The MTA – Mobile Travel Agents’ Virtual Office is your online connection to information, suppliers, commission tracking, downloads, links, private fares, trip files, procedures and much more. You’ll find everything you need in the ‘VO’.
We’ll provide you with access to all the wholesaler online booking engines either directly via our Virtual Office or we will set up your own personal login and passwords.
We also give you access to our MTA e-Global Fares which allows you access to our entire range of fares (wholesale, retail and private fares) in a user friendly system and no additional cost to you.
It usually takes our Support Office less than five working days to have your GDS and sign-ons set up. Our Installation Coordinator will ensure the set up procedure is as smooth as possible. The moment your application is approved we offer you the choice of ‘transitional bookings’ support while you’re being set up. You’ll receive the same commission split as you would have if you’d made the booking yourself.
Yes, as long as there’s no conflict of interest. Please discuss this with us beforehand.
Yes, there are many opportunities to meet the MTA Head Office team, Management team and your fellow MTA – Mobile Travel Agents. These include our MTA National Conferences, State Forums, local supplier training, local cluster group gatherings and general business update meetings give you the chance to have fun, mingle and collaborate with your colleagues too.
Your client database will always remain yours and yours alone. All sales are made by our MTA – Mobile Travel Agents and our Head Office will never compete with you. If you should decide to leave for any reason, you take your database with you and retain any commissions.
New clients to MTA who don’t have a regular travel advisor are directed to find one. MTA’s consumer website is designed to direct enquiries by location or by specialisation.
Yes, you can become a Virgin Galactic Mission Supporter with specialist training. MTA is one of just eight agencies in Australia appointed a Virgin Galactic Accredited Space Agent by Sir Richard Branson’s space tourism project. This puts you among a very select group of travel professionals.
You order the brochures you need online and they’re delivered directly to your doorstep.
- Access to your very own purpose built, state-of-the-art personal website and client marketing system
- A free 1300 number with your own extension
- Weekly and monthly specials plus MTA exclusive ‘Designed Life Experiences’
- MTA, Virtuoso and helloworld collateral
- A range of marketing templates to help you grow awareness of your business
- Virtuoso Life Magazine subscriptions also presented as an eMagazine
- Virtuoso Life ‘Exclusive Product’ eNewsletter
- Virtuoso Escapes eNewsletter
- Virtuoso Power Cruise campaigns with upgrades or price edges
Your own personalised website is not just a business card online, it’s a fully functional personal website, featuring your experience and specialties, along with product content. To save you time, they are fully managed by the office, but can be edited by you through an easy to use Content Management System (CMS). To assist you grow your business, there’s also a cutting-edge social media referral solution built in… you don’t even need to be a Facebook user.
Use the System You’re Familiar With
See what other MTA Travel Experts are saying
After more than 10 years going back and forth with the idea, I joined MTA and I have been able to fulfil my dream of being a home based agent. I really wish I made the decision to move earlier, as it has allowed me to work doing what I love, and an equally stable work/life balance."
Operating my own business in partnership with MTA has given me the freedom to be the best Travel Agent I can. I have complete control of my time, focus & energy. This, along with the high level of support & community offered by MTA allows me to consistently grow & develop my skills, knowledge & most excitedly my business. I didn’t anticipate how good it would feel to truly be in control of my working world – I love it!"
“Don’t waste time if you want the freedom of running a business. What you get out of the MTA family you won’t be able to get from other agencies. You gain recognition from MTA management and get amazing support and assistance that gives your start-up entity the legitimacy it needs. I feel a part of a family while I didn't even feel that way when I worked for a physical agency with other staff members."
"I have been lucky enough to have worked as an MTA Travel Advisor for the past 14 years, with my passion for travel there is no better company for me to work alongside to continue to grow my business. MTA has an amazing support network, nothing is ever a problem, the team are always there to help. The lifestyle that comes with MTA is a great work/life balance, you are in control of the hours you work with the added flexibility of working from home. MTA is in a very strong position to negotiate the best deals for us and our clients, I plan on working being with MTA for many more years to come. Thank you, MTA."
"...If you combine the MTA ingredients of the freedom to work your own hours, the ability to do as much or as little as you choose and the opportunity to see your income directly correlated to your work effort, you have the perfect work mix.The MTA – Mobile Travel Agents support team are the icing on the cake – taking care of accounts, finding the best deals and ensuring you get the very latest travel product knowledge. Your family and friends appreciate you being around when they need you. Your clients love the fact you can come to their home, or meet them at their work, or for a coffee at their favourite spot. And if you choose to put in the effort, the incremental earnings come to you."
Maxine and John Adams
“The amazing team in head office are not only the backbone of the network, but they, along with many MTA agents from all over Australia have become my biggest cheer squad! Having the ability to access world class product knowledge, while having 24/7 after hours assistance gives me the confidence I need to assist my clients anytime throughout their booking process. The way I connect with my clients and referrals now is so organic and I absolutely love getting to know them and all their quirks. Also, I’ve found that being able to be so personable allows me to deep-dive into how I can better support my clients vision so we can all share a slice of that sweet travel joy together."
"After 30 years in the travel industry and moving from Sydney to Melbourne, I decided that working for myself was the next step in my career. MTA was the only choice for me as not only is the organisation highly respected in the industry, but MTA have very high standards when it comes to accepting members and suppliers alike – which is very important to me and to my clients. MTA being a Virtuoso member was also a big draw card for me as I needed to still be able to offer the incredible luxury benefits to my clients and that they would continue to have the recognition by hotels and suppliers of this prestigious membership.Right from the start I felt I had made the best decision for me and my clients..."
"What do I like about working with MTA – Mobile Travel Agents? It’s 7am and already I have cleared my inbox while enjoying my morning coffee. After helping my daughter get ready, I drop her to school and then meet a client for coffee and plan their European holiday (earning amazing commission levels negotiated by the best in the business). I enjoy an afternoon with my daughter before calling a client and sorting out the final details for their family’s first overseas holiday to USA.
By the time my husband gets home from work I have tea on, daughter in the bath, and have added about $1,800 to my income for the year..."
“MTA allows me to service my clients at a time that suits us both, including after hours and weekends. My clients feel safe knowing I am an experienced agent, backed by a company that only uses approved financially-viable suppliers. Most importantly, I’m here for my clients when needed – during the planning and research, the holiday itself (if anything unexpected happens), and afterwards – to touch base as I genuinely care about their holiday experiences. The aspect I most enjoy about being an MTA Travel Advisor is that most clients end up becoming great friends."
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If you have read over our MTA difference, support, benefits and testimonials and want to know more, just enter your details and our friendly team will email you an information pack about how MTA works and why it will change your life for the better.
Questions? We have answers on joining MTA to run your own business as a Travel Advisor
We understand this is an important step in your career and we encourage you to ask questions – we love answering them. We have compiled our most commonly asked questions below, and if you don’t see your question listed, we invite you to download an Info Pack or get in contact.View FAQS