From today Qantas will begin rolling out a new Auto Check-in service that invites customers via their own device to complete check-in and access their boarding pass in three simple clicks.
Designed to streamline travel for domestic passengers, the new technology aims to improve the experience of customers not already taking advantage of check-in via qantas.com or enjoying the convenience of the Qantas app.
The new digital innovation is part of Qantas’ ongoing investment in customer service and driven by demand for a quick and seamless airport experience.
The technology initiates check-in for customers while also allowing them to view or change their seat and flight.
Qantas Domestic Head of Customer Strategy Philip Capps said Auto Check-in is a result of Qantas’ drive to simplify people’s journey.
“Our Auto Check-in technology is an evolution of an already world class system that simplifies the check-in process for time-poor customers on the go,” said Mr Capps.
“It means for the millions of smartphone users flying with Qantas, just by opening a text message or an email link, they’re only a few clicks away from completing check-in and receiving their boarding pass.”
“It also means customers get more time to relax in the lounge or head straight to the gate without needing to print a paper boarding pass.
“We know our customers value choice and flexibility so we have also designed Auto Check-in to include seat and flight change options, ensuring customers can tailor their journey and are effectively ‘ready to fly’ before leaving home or work.
“Qantas has a history of innovation in streamlining the customer journey with innovations including check-in via QCard Readers, our Next Generation kiosks and our Q Bag Tags. Auto Check-in is another example of how we are meeting the ever evolving needs of our customers to deliver a leading travel experience.”
Step 1: When booking a flight, customers will need to provide a mobile phone number. If not supplied, the email address attached to the booking will be used.
Step 2: On the day of travel or the night before, the customer will receive an SMS/email asking if they’re still planning to take the flight.
Step 3: After confirming they are not travelling with Dangerous Goods, customers will receive their boarding pass on their phone. All other customers will be referred to a Customer Service Agent at the airport to complete their check-in.
Customers wishing to check bags can simply scan their mobile boarding pass at the Bag Drop.
Auto Check-in will be rolled out in phases across the domestic network to selected customers from this week through to completion in early 2015. The first routes to use Auto Check-in will include:
• Sydney – Darwin
• Sydney – Adelaide
• Sydney – Perth
All existing technology and face-to-face check-in services will remain available for all travellers.
Currently, customers can check-in via the Qantas app or qantas.com 24 hours before their flight – allowing them to select their seat and access their boarding pass before arriving at the airport.
Customers will still have the option to check-in via the customer service desk or kiosks at the airport.
For more information on the Auto Check-in Service visit qantas.com